Shipping policy

Shipping Policy

At Okhli Australia, we strive to make your shopping experience seamless and enjoyable. As a new business, we appreciate your patience and understanding as we navigate through our stock and order replenishments. Here are our shipping details:

Delivery Timeframes

Dispatch Time: All orders will be dispatched within 3 business days, excluding weekends and Victorian public holidays.

Quality Assurance: We verify and vet every product to ensure it meets our core values of equity, sustainability, and transparency.

Shipping Method

Standard Shipping: Orders are shipped via Australia Post Standard eParcel. You will receive a tracking number once your order is on its way so you can follow its journey.

Order Splitting: Your order may be split in two based on stock availability in Melbourne.

Domestic Shipping

Free Shipping: All orders are shipped for FREE within Australia.

International (New Zealand only) Shipping

Shipping to New Zealand as per carrier's international shipping rates calculated at checkout.

Tracking Your Order

Standard Shipping - Once your order is fulfilled, you will receive an Australia Post tracking number to monitor your shipment.

International Shipping - Once your order is fulfilled, you will receive a tracking number to monitor your shipment.

Missing, Lost, or Damaged Items

Lost Items: If a product is lost by the courier, we will resend the product at no additional cost. This is applicable only if the tracking shows the item as lost.

Undelivered Items: If the product shows as delivered but you have not received it, please notify us within 48 hours. We cannot accept complaints after this period.

Thank you for choosing Okhli Australia. We are committed to providing you with high-quality, handcrafted products and a pleasant shopping experience. If you have any questions or concerns, please contact us at customercare@okhli.com.au