Things that make you go "mmm?"

What materials are your products made from?

At Okhli Australia, we offer a carefully curated selection of traditional Indian cookware and serveware made from high-quality materials like brass, bronze, copper, and clay. Each material is chosen for its durability, health benefits, and ability to enhance the flavor of your food.

How do I care for my cookware and serveware?

Proper care is essential to maintain the longevity and beauty of your Okhli products. We provide detailed care instructions with every purchase, but as a general rule, wash your cookware and serveware with mild soap and warm water. Avoid abrasive cleaners and harsh chemicals. For specific care guides, visit our Product Care & Maintenance page.

Are your products safe for everyday cooking?

Yes, all our products are crafted with safety in mind and are suitable for everyday cooking. Each material, whether brass, bronze, copper, or clay, has unique properties that not only make cooking safe but also enhance the nutritional value of your food. Just follow our care and usage guidelines to get the best out of your cookware.

How Long Will It Require Tin Coating (Kalai) Again?

The need for reapplying tin coating (kalai) depends on your usage. If the cookware is used frequently, you might need to reapply the coating sooner. Regular maintenance of the products ensures it remains in optimal condition.

We are working hard to get you tin coating/kalai kits, so you can reapply the tin coating in your own home.

What should I know before using my cookware for the first time?

Before using your cookware for the first time, it’s important to follow the initial cleaning and seasoning steps specific to each material. This ensures that your cookware performs well and lasts a lifetime. You can find detailed instructions in our How to Use Guides for Brass, Bronze and Copper.

What are your shipping policies?

We ship across Australia and New Zealand. Orders are processed within 1-2 weeks and typically arrive within 5-7 business days after dispatch, depending on your location. Shipping fees are calculated at checkout. For detailed information on shipping, including international orders, please visit our Shipping Policy page.

Do you offer refunds or exchanges?

Yes, we want you to be completely satisfied with your purchase. If for any reason you’re your product has been damaged, we offer, returns, refunds or exchanges within 14 days of purchase. The item must be unused and in its original packaging. For more details on how to process a return or exchange, please refer to our Refund and Exchange Policy.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress. If you encounter any issues with tracking, feel free to contact our customer service team at customercare@okhli.com.au           

Do you offer international shipping?

We ship within Australia and New Zealand only.

How can I contact customer support?

We’re here to help! You can reach out to our customer support team via email at customercare@okhli.com.au or through our contact form on the website. Our team is available Monday to Friday, from 9 AM to 5 PM AEST.

Are your products eco-friendly?

Absolutely! At Okhli Australia, we are committed to sustainability. Our cookware and serveware products are made from natural, long-lasting materials, reducing the need for frequent replacements. Additionally, many of our products, like our clay cookware, are biodegradable and free from harmful chemicals, making them a great choice for eco-conscious consumers.

Do you offer gift options?

At this time, we're working hard to make this a possibility! Our products make wonderful gifts! 

How is my personal information protected?

At Okhli Australia, we take your privacy seriously. We collect and use your personal information in accordance with our Privacy Policy, which complies with Australian and New Zealand laws. This policy outlines how we handle your data, including how it’s collected, used, and protected. You can review our full Privacy Policy page for more details.