Privacy Policy
Privacy Policy
Introduction
Okhli Australia is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Privacy Act 1988 (Cth) in Australia and the Privacy Act 2020 in New Zealand. By using our website and services, you agree to the terms of this policy.
- Information We Collect
We collect personal information that you provide to us directly, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for customer support. This may include:
Personal Details: Name, email address, postal address, phone number, and other contact information.
Payment Information: Credit card details or other payment methods used for transactions.
Order Information: Details of the products you have purchased, including order history and preferences.
Technical Information: Information about your device, IP address, browser type, and browsing behaviour on our website.
- How We Use Your Information
We use your personal information for the following purposes:
Order Processing: To process and deliver your orders, including managing payments and communicating order status.
Customer Service: To provide support, respond to inquiries, and address any issues or concerns.
Marketing: To send you promotional materials, newsletters, and other communications that may be of interest to you. You can opt out of marketing communications at any time.
Improving Our Services: To analyze usage patterns and improve our website, products, and services.
Legal Compliance: To comply with legal obligations and protect our rights and interests.
- Disclosure of Your Information
We may share your personal information with third parties in the following situations:
Service Providers: We may disclose your information to trusted service providers who assist us with payment processing, order fulfillment, shipping, and marketing. These providers are required to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or that of our customers or the public.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.
- Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online platform is completely secure, and we cannot guarantee the absolute security of your data.
- Your Rights
You have the following rights concerning your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You can opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us at customercare@okhli.com.au.
- Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.
- Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Okhli Australia
Email: customercare@okhli.com.au